I purchased a subscription, but the app says it’s expired. What should I do?

First of all, make sure you’ve logged in using the same account you purchased your subscription for. Lately, we’ve been facing the following issue. If, say, you get a subscription and add Apple ID as a new entry point, a new account with this Apple ID will be created and you won’t see your subscription there. If you want to use your Apple ID to log in to an existing account, you need to connect it via your User Office. See instructions on how to do it here. In case you logged in using the right account, and your subscription isn’t there, your further steps depend on the payment method you used: If you purchased the subscription via App Store, iTunes, or Windows Store, try restoring your purchase. On iOS or macOS devices, go to the app Menu My account and press the Restore Purchase button. On Windows devices, you’ll find the Restore purchases button on the Account tab. For other payment methods, if the charge was successful, please send a screenshot of your receipt to [e-mail]. If your charge was declined, try a different payment method available on our website: Pricing.